FFXI Fan Sues Square Enix For Deceiving Customers

A lawsuit has been filed against Square Enix by a Final Fantasy XI fan for allegedly deceiving 100,000 customers with their hidden fees and penalties.

Plaintiff, Esther Leong from San Francisco stated in the suit:

This case narrowly focuses on Defendants’ deceptive advertising, unfair practices, and fraudulent concealment to conceal certain critical information about their online games. The deceptive advertising, unfair and undisclosed business practices and concealment concern, among others:

  1. Licensing of the online games software disguised as a sale;
  2. Monthly fees (“fees”) to play the online games;
  3. Penalties for late payment of the fees;
  4. Interest charges for late payment of the fees;
  5. Charges while the online game account is suspended;
  6. Termination of the right to use the online game for late payment of the fees;
  7. User restrictions and conditions related to the online games;
  8. Termination of the game date for late payment of the fees.

The class action suit is seeking damages of more than $5 million, for unfair business practices to false advertising.

The game has been out for years now and if this was true, what took so long for someone to stand up? It’s been several years since I’ve played FFXI but I’ve never encountered any of the extra charges as I’ve never ran into any problems with the monthly payments.

Any of you encounter this type of problem? Do you think Square Enix deserve what’s coming?

You can read the court filing here and special thanks to an examiner.

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